The following gives a simple overview of what kind of personal information we collect, why we collect them and how we handle your data when you are visiting or using our website. Personal information is any data with which you could be personally identified. Detailed information on the subject of data protection can be found in our privacy policy found below.
Who is responsible for the data collection on this website?
The data collected on this website are processed by the website operator. The operator's contact details can be found in the website's required legal notice.
How do we collect your data?
Some data are collected when you provide them to us. This could, for example, be data you enter in a contact form.
Other data are collected automatically by our IT systems when you visit and use our website. These data are primarily technical data such as the browser and operating system you are using or when you accessed the website. These data are collected automatically as soon as you enter our website.
What do we use your data for?
Part of the data is collected to ensure the proper functioning of the website. Other data can be used to analyze how visitors use the site.
What rights do you have regarding your data?
You always have the right to request information about your stored data, its origin, its recipients, and the purpose of its collection at no charge. You also have the right to request that your data be corrected, blocked, or deleted. You can contact us at any time using the address given in the legal notice if you have further questions about the issue of privacy and data protection. You may also, of course, file a complaint with the competent regulatory authorities.
When visiting our website, statistical analyses may be made of your surfing behavior. This happens primarily using cookies and analytics. The analysis of your surfing behavior is usually anonymous, encrypted, and pseudonimized, meaning that we will not be able to identify you through this data. You can object to this analysis or prevent it by not using certain tools. Detailed information can be found in the following privacy policy.
The operators of this website take the protection of your personal data very seriously. We treat your personal data as confidential and in accordance with the statutory data protection regulations and this privacy policy.
If you use this website, various kinds of personal data will be collected. Personal information is any data with which you could be personally identified. This privacy policy explains what information we collect and what we use it for. It also explains how and for what purpose this happens.
Please note that data transmitted via the internet (e.g. via email communication) may be subject to security breaches. Complete protection of your data from third-party access is not possible.
The party responsible for processing data on this website is:
The responsible party is the natural or legal person who alone or jointly with others decides on the purposes and means of processing personal data (names, email addresses, etc.).
Many data processing operations are only possible with your express consent. You may revoke your consent at any time with future effect. An informal email making this request is sufficient. Please note that data processed before we receive your request may still be legally processed.
If there has been a breach of data protection legislation, the affected person may file a complaint with the competent regulatory authorities.
You have the right to have data which we process based on your consent or in fulfillment of a contract automatically delivered to yourself or to a third party in a standard, machine-readable format. If you require the direct transfer of data to another responsible party, this will only be done to the extent technically feasible.
If you enter into a contract which requires you to send us your payment information (e.g. account number for direct debits), we will require this data to process your payment.
Payment transactions using common means of payment (Visa/MasterCard, direct debit) are only made via encrypted SSL or TLS connections. You can recognize an encrypted connection in your browser's address line when it changes from "http://" to "https://" and the lock icon in your browser line is visible.
In the case of encrypted communication, any payment details you submit to us cannot be read by third parties.
As permitted by law, you have the right to be provided at any time with information free of charge about any of your personal data that is stored as well as its origin, the recipient and the purpose for which it has been processed. You also have the right to have your data be corrected, blocked or deleted. You can contact us at any time using the address given in our legal notice if you have further questions on the topic of personal data.
We hereby expressly prohibit the use of contact data published in the context of website legal notice requirements with regard to sending promotional and informational materials not expressly requested. The website operator reserves the right to take specific legal action if unsolicited advertising material, such as email spam, is received.
Some of our web pages use cookies. Cookies do not harm your computer and do not contain any viruses. Cookies help make our website more user-friendly, efficient, and secure. Cookies are small text files that are stored on your computer and saved by your browser.
Most of the cookies we use are so-called "session cookies." They are automatically deleted after your visit. Other cookies remain in your device's memory until you delete them. These cookies make it possible to recognize your browser when you next visit the site.
You can configure your browser to inform you about the use of cookies so that you can decide on a case-by-case basis whether to accept or reject a cookie. Alternatively, your browser can be configured to automatically accept cookies under certain conditions or to always reject them, or to automatically delete cookies when closing your browser. Disabling cookies may limit the functionality of this website.
Cookies which are necessary to allow electronic communications or to provide certain functions you wish to use (such as the shopping cart) are stored pursuant to Art. 6 paragraph 1, letter f of the EU DSGVO/GDPR. The website operator has a legitimate interest in the storage of cookies to ensure an optimized service provided free of technical errors. If other cookies (such as those used to analyze your surfing behavior) are also stored, they will be treated separately in this privacy policy.
The website provider automatically collects and stores information that your browser automatically transmits to us in "server log files". These are:
These data will not be combined with data from other sources.
The basis for data processing is Art. 6 (1) (f) of the EU DSGVOGDPR, which allows the processing of data to fulfill a contract or for measures preliminary to a contract.
Should you send us questions via contact form on our website, we will collect the data entered on in the form, including the contact details you provide, to answer your question and any follow-up questions. We do not share this information without your permission.
We will, therefore, process any data you enter in the contact form only with your consent per Art. 6 (1) (a) of the EU DSGVOGDPR. You may revoke your consent at any time. An informal email making this request is sufficient. Data processed before we receive your request may still be legally processed.
We will retain the data you provide in the contact form until you request its deletion, revoke your consent for its storage, or the purpose for its storage no longer pertains (e.g. after fulfilling your request). Any mandatory statutory provisions, especially those regarding mandatory data retention periods, remain unaffected by this provision.
We collect, process, and use personal data only insofar as it is necessary to establish, or modify legal relationships with us (master data). This is done based on Art. 6 (1) (b) of the EU DSGVOGDPR, which allows the processing of data to fulfill a contract or for measures preliminary to a contract. We collect, process and use your personal data when accessing our website (usage data) only to the extent required to enable you to access our service or to bill you for the same.
Collected customer data shall be deleted after completion of the order or termination of the business relationship. Legal retention periods remain unaffected.
We transmit personally identifiable data to third parties only to the extent required to fulfill the terms of your contract, for example, to companies entrusted to deliver goods to your location or banks entrusted to process your payments. Your data will not be transmitted for any other purpose unless you have given your express permission to do so. Your data will not be disclosed to third parties for advertising purposes without your express consent.
The basis for data processing is Art. 6 (1) (b) of the EU DSGVOGDPR, which allows the processing of data to fulfill a contract or for measures preliminary to a contract.
We transmit personally identifiable data to third parties only to the extent required to fulfill the terms of your contract with us, for example, to banks entrusted to process your payments.
Your data will not be transmitted for any other purpose unless you have given your express permission to do so. Your data will not be disclosed to third parties for advertising purposes without your express consent.
The basis for data processing is Art. 6 (1) (b) of the EU DSGVOGDPR, which allows the processing of data to fulfill a contract or for measures preliminary to a contract.
This website uses the open source web analytics service Matomo. Matomo uses so-called "cookies". These are text files that are stored on your computer and that allow an analysis of the use of the website by you. For this purpose, the information generated by the cookie about the use of this website is stored on our server. The IP address is anonymized before it is stored.
Matomo cookies remain on your device until you delete them.
The storage of Matomo cookies is based on Art. 6 (1) (f) of the EU DSGVOGDPR. The website operator has a legitimate interest in analyzing user behavior in order to optimize both its website and its advertising.
The information generated by the cookies about your use of this website will not be disclosed to third parties. You can prevent these cookies being stored by selecting the appropriate settings in your browser. However, we wish to point out that doing so may mean you will not be able to enjoy the full functionality of this website.
If you do not agree with the storage and use of your data, you can disable this feature here. In this case, an opt-out cookie will be stored in your browser to prevent Matomo from storing your usage data. If you delete your cookies, this will mean that the opt-out cookie will also be deleted. You will then need to reactivate it when you return to our site if you wish your activity not to be tracked.
If you would like to receive our newsletter, we require a valid email address as well as information that allows us to verify that you are the owner of the specified email address and that you agree to receive this newsletter. No additional data is collected or is only collected on a voluntary basis. We only use this data to send the requested information and do not pass it on to third parties.
We will, therefore, process any data you enter in the contact form only with your consent per Art. 6 (1) (a) of the EU DSGVOGDPR. You can revoke consent to the storage of your data and email address as well as their use for sending the newsletter at any time, e.g. through the "unsubscribe" link in the newsletter. The data processed before we receive your request may still be legally processed.
The data provided when registering for the newsletter will be used to distribute the newsletter until you cancel your subscription when said data will be deleted. Data we have stored for other purposes (e.g. email addresses for the members area) remain unaffected.
Privacy Policy
Mobile Travel App
Our company- Parrot Networks, registered under Diário da República n.º 77, III Série, de 27 de Junho de 2007, and our affiliates give due consideration to your privacy and are dedicated to protecting your personal data. Through this Privacy Policy, we intend to describe how your personal data is gathered and processed. In addition to this, the Privacy Policy explains your rights regarding us and how these can be exercised. Should you have any questions related to the Privacy Policy and personal data, please feel free to contact us at info@parrotnetworks.com.
THIS PRIVACY POLICY APPLIES TO ANYONE INTERACTING WITH US OR UTILIZING OUR PRODUCTS, SERVICES OR VISITING OUR WEBSITES. BEFORE YOU USE OUR PRODUCTS AND SERVICES, IT IS ESSENTIAL THAT YOU GO THROUGH AND UNDERSTAND OUR PRIVACY POLICY.
1. What user information is collected, how it will be utilized and how is it legal for us to do so?
Parrot Networks collects personal data in a number of ways such as when anyone installs our international calling app, visit our website, avail our services, contact us, make a purchase, interact with the electronic advertisement and our customer support. Personal data categories for processing and collecting the data are as follows: Account information and registration, for example, name, phone number, address, email, profile picture, time zone, password, currency, language and US VAT number. Connection and device information: Parrot Networks gathers connection-specific and device information when you access, install or use our services. This includes information app version, hardware model, information related to the operating system, mobile network, browser information and connection information including internet service provider or phone/mobile operator, phone number, time zone, language, identifiers like device identifiers, device operations information and IP. Once you install the Parrot Networks app, you will need to allows us to access the address book of your mobile device. A copy of names and phone numbers will be gathered in order to provide our services.. Usage information and activity, for example, information pertaining to the use of our services and other such activities in connection with Parrot Networks. This may include information like how you choose to engage with our services, your preferred settings, the features you actively use, the purchased items, the frequency, time and duration of interactions and your activities (for example, the call duration, the start time, delivery notices, the identification details of call-making and call-receiving party), website, crash, diagnostic, log files, performance reports and logs. Information regarding payment: Parrot Networks collects name, email address, address, billing details, bank details and other relevant financial information related to your preferred payment method. It is important to note that we will only store name, email, address and issuing bank (payment card details are not stored). Tracking and behavioural details: .e.g. personal preferences, location data, behavioural patterns, IP-number, unique identifier of devices and cookie identifiers you use to use our website and services. Information related to location: Parrot Networks gathers device location information if and when you use our location features. Social media and customer support: If you connect with us via our social media handles or contact us via our Customer Support service, Parrot Networks may keep a record of that correspondence including your email address and copies of your emails. The personal data of the user is used to perform, provide and improve the quality of our services. The data collected by Parrot Networks is used for different purposes as states below in the list alongside the legal ground for such utilization of data.
2. Security Measures for Personal Data
Your personal data is processed in conformity with the relevant data protection regulations and legislation. We apply appropriate technical, legal and organizational security measures to ensure that your personal data is safeguarded against unauthorized access, loss, disclosure, misuse, destruction and alteration. These security measures are implemented to address the risks involved in processing the data. In case of any questions, please reach us at info@parrotnetworks.com
3. Information Sharing
Third-party companies and service providers are selected carefully to provide, operate, improve, customize, understand, market and support our services. Our work, for example, involves working with firms that distribute our apps, prevent criminal or fraudulent activities, provide delivery, infrastructure, handle payments, store data and supply location. All of this assists us in understanding how the services can be marketed, how they can be used and providing customer support. In relation to these functions, the personal data of users may be shared with the service providers and personal data might also be received from them in particular cases. Additionally, your personal data may be shared in certain specific situations: authorities like the tax authority and the police may be provided with personal data under legal obligations; in order to apply or enforce our Terms of Use or/and any type of agreement; or to safeguard property, rights, the safety of our users, us or others. The above mentioned also holds true for selling the assets of Parrot Networks or a group enterprise or corporate restructuring or changes in control of Parrot Networks or any group enterprise. While your data is being shared, we make sure that the related third party has the relevant technical, legal and organizational measures in place to safeguard and protect the personal data of the users as per the data protection legislation, guiding principles related to personal data security, appropriate regulatory authorities’ rules and whatever is applicable in such cases. Parrot Networks is committed and promises that it will never sell your personal data to a third-party enterprise except in cases when your explicit permission has been acquired. Transfer of data to third countries For processing the data, we generally prefer that it stays within the United States. However, your data may be transferred outside the United States in exceptional cases. Before your data is transferred outside the United States, we ensure that the following measures are taken: The relevant data protection laws are in place for safeguarding the data. The third-party is capable of providing an appropriate level of personal data protection. We can depend on a particular derogation as provided under the relevant data protection legislation.
4. Notifications and Communications
For communicating with you, Parrot Networks may utilize your personal data. This type of communication may include, messages related to alerts, faults, updates and other types of problems related to the app usability and/or technical aspects and other components of the services. All such channels of communication are considered a part of the service. At times, you may be asked to give information based on your experiences of using our services including the app. Such information shall be used to update the quality of the services. The users are not obligated to give such information. Such information is solely intended to provide quality services to our customers. Parrot Networks may contact you intermittently via SMS, phone, email or through any other channel in order to keep you updated with the latest news regarding Parrot Networks and its services including promotions, campaigns, new products and payment methods. In case you don’t want to receive promotional messages from Parrot Networks, you can follow the steps in the promotional message to unsubscribe from this service. Alternatively, you can also contact our customer support at info@parrotnetworks.com. Promotional SMS messages to US Customers Promotional messages may be sent via SMS to customers living in the USA. In order to opt-out of this service, write STOP and send it to the number from which you received the SMS. In case you desire to join the service again, send an email to info@parrotnetworks.com and you will start receiving promotional messages again. Data charges and messages apply to all messages exchanged between users and Parrot Networks.
5. Third Party Sites
Our app or website may have links to websites belonging to third parties. Please be informed that these linked websites are outside the domain of our control. In order to learn about how these websites treat/use personal data, you are requested to refer to the privacy policy of such websites. Our Privacy Policy solely applies to the personal data that we gather or receive through our app, website and/or your use of Parrot Networks’s services.
6. Changes to the Privacy Policy
We are always finding ways to update our services and improve the user experience. Therefore, we reserve the right to change or update this Privacy Policy at any time, with or without prior notice in accordance with the changes or improvements made to conform with the data protection legislation and our business. Parrot Networks’s privacy policy is always available in our app and on our website in order to ensure that our users know about the type of personal data being collected, the purpose for which the data is collected and processed and the specific situations in which this information will be shared. The users of Parrot Networks services are advised to periodically review the Privacy Policy to keep themselves up to date with the changes. You should discontinue using the services in case you do not agree with the terms stated in the Policy.
7. Retention of data
The personal data collected may be kept for a time period of two years and 10 months after the closure of the user’s account except in cases when data retention is desired for longer periods. When Parrot Networks keeps the data for purposes other than the contractual obligations like to fulfil the requirements of bookkeeping the data is only retained for as long as it is legal and important depending on the purpose.
8. Your rights to rectification, access, and erasure
According to the relevant data protection legislation, the users have the following rights regarding their personal data. Right to rectification- You have the explicit right to get the rectification of any incorrect personal data about yourself. Right to access – You have the explicit right to gain information from Parrot Networks related to the processing of your personal data and request access to such type of data. Right to erasure (“the right to be forgotten”) – You have the explicit right to request the erasure of your personal data when it is no longer required for the purpose for which it was collected. Parrot Networks may keep such type of data under legal obligations. In such cases, Parrot Networks can block the data from being used for uses other than legal purposes or make the data anonymous. In case you have any questions related to the Privacy Policy or regarding the exercise of your rights, please reach us at info@parrotnetworks.com
© 2026 Parrot Networks
All Right Reserved.